ThreadMental FAQ

Customer Questions

How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 7-12 business days of ordering. Most items however will ship much faster than that

How can I track my order?

When you order with ThreadMental, we use GearBubble as our printer and back-end fullfillment center. As such, you are emailed out a unique order ID. You can lookup your order any time here: https://www.gearbubble.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@threadmental.com.

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Sen us an email and we'll let you know.